At VIP Nails, we are committed to providing exceptional service while maintaining a welcoming and respectful environment for all of our clients. Please review our salon policies to ensure a smooth and enjoyable experience: Appointments and Walk-Ins • Appointments: We encourage clients to book appointments in advance to secure their preferred time slots. • Walk-Ins: Walk-ins are welcome based on availability, but appointments will be prioritized. Cancellations and Rescheduling • We kindly request at least 24 hours’ notice for cancellations or rescheduling. • Late cancellations or no-shows may result in a service fee. Arrival Time • Please arrive on time for your appointment. If you are running late, we will do our best to accommodate you; however, your service may be adjusted or rescheduled to respect other clients' schedules. Hygiene and Safety • Our salon follows strict hygiene protocols to ensure a clean and safe environment for everyone. • If you have any medical conditions (e.g., infections, open wounds, or allergies), please inform our staff prior to your service. Children Policy • For the safety and comfort of all clients, we ask that children are supervised at all times. • Children under the age of 12 receiving services must be accompanied by an adult. Refunds and Satisfaction Guarantee • Your satisfaction is our priority. If you are not happy with a service, please let us know before you leave the salon, and we will work to resolve the issue. • Refunds are not provided for completed services, but we will gladly make adjustments to meet your expectations. Personal Belongings • VIP Nails is not responsible for lost or damaged personal items. Please keep your belongings with you during your visit. Payment Methods • We accept cash, major credit cards, and other electronic payment methods. Gratuity is appreciated but not required. We appreciate your cooperation in following these policies and thank you for choosing VIP Nails. Your comfort and satisfaction mean the world to us!